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2019 Mixed Optimal Scheduling Model of Flexible Service System Based on Inverted Triangle
Shipei Hu, Yujun Sun
J. Appl. Math. 2019: 1-20 (2019). DOI: 10.1155/2019/2674697

Abstract

In the study presented in this paper, we built a nonlinear binary integer programming model of a flexible scheduling problem for the Department of Zhejiang Provincial Local Tax Services. One difference between our model and typical ones is that whereas in the latter the number of open windows within each working day is fixed, in our model it is not. We used a variety of integer programming software in an attempt to solve our scheduling model; however, unfortunately we could not find an optimal solution. Thus, we tested all the combinations of different numbers of employees to construct the optimal solution. When we tested our model in the tax office of Lishui City, China, the average waiting time of taxpayers was less than 15 min and the employees working hours were clearly reduced. Thus, a noteworthy improvement in the quality of the service is achieved by the model.

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Shipei Hu. Yujun Sun. "Mixed Optimal Scheduling Model of Flexible Service System Based on Inverted Triangle." J. Appl. Math. 2019 1 - 20, 2019. https://doi.org/10.1155/2019/2674697

Information

Received: 4 January 2019; Accepted: 27 March 2019; Published: 2019
First available in Project Euclid: 24 July 2019

MathSciNet: MR3963597
Digital Object Identifier: 10.1155/2019/2674697

Rights: Copyright © 2019 Hindawi

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